Refund & Return Policy
At Morsue, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To qualify for a return, items must be unused, in their original condition and packaging, with tags attached, along with proof of purchase.
To begin a return request, please contact us at morsueshop@gmail.com. Once your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of receiving your order so we can quickly resolve the issue with a replacement or refund.
Non-Returnable Items
Certain items are not eligible for return, including:
- Personalized or custom-made products
- Perishable goods
- Personal care items
- Gift cards
- Final sale items
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
Exchanges
To receive a different item, we recommend placing a new order once your approved return has been processed.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at morsueshop@gmail.com.
Contact Us
For any questions regarding returns, refunds, or your order, please contact our support team:
Email: morsueshop@gmail.com