Refund policy

Return & Refund Policy

Your satisfaction matters to us. Please read below to understand how returns and refunds work at Morsue.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, incorrect, or if something is missing, contact us within 7 days of delivery at morsueshop@gmail.com with your order number and photos of the issue. We'll review it and make it right with a replacement or a full refund.

Change of Mind
We're currently unable to accept returns for reasons such as sizing, color preference, or change of mind. We encourage you to review product details carefully before ordering, and reach out to us at morsueshop@gmail.com if you have any questions before purchasing.

Non-Returnable Items
For health and hygiene reasons, opened or used pet grooming, dental, and personal-care products cannot be returned. Gift cards and final-sale items are also non-returnable.

Refunds
Once your claim has been reviewed and approved, your refund will be issued to your original payment method within 5–10 business days. Replacement items are shipped as soon as the issue is confirmed. Your bank or card provider may require additional processing time.

Questions?
Contact us anytime at morsueshop@gmail.com.